Mortgage Servicers Gain Recognition for Industry Excellence from Fannie Mae


Fannie Mae’s 2021 Servicer Total Achievement and Rewards (STAR) Program has recognized 29 mortgage servicers for competency, capacity and overall performance. Since 2011, Fannie Mae’s STAR Program has acknowledged mortgage servicers for their effective, standardized processes that help drive their performance and operational success.

“We’re proud of the 2021 STAR Program recipients, and their dedicated efforts to support and facilitate equitable and sustainable access to homeownership,” says Cyndi Danko, senior vice president and single-family chief credit officer at Fannie Mae. “Whether helping homeowners emerge from forbearance or providing the resources needed to refinance their loan, these 2021 STAR Program recipients demonstrated their commitment to improving the homeownership journey.”

For the past decade, the STAR Program has provided consistent, specific and measurable feedback to servicers; aligned servicer performance with Fannie Mae’s business goals; and promoted servicing knowledge and excellence across the housing industry. The program’s participants are evaluated annually across three categories: general servicing, solution delivery, and timeline management through the Servicer Capability Framework and STAR Performance Scorecard.

The 2021 STAR Program recipients for general servicing are Bank of America, Broker Solutions Inc. (DBA New American Funding), Freedom Mortgage and PNC Financial Services Group Inc. For the solution delivery category, the recipients are Associated Banc-Corp., Gateway First Bank, Guild Mortgage Company LLC, Home Point Financial Corp., Regions Financial Corp., Rocket Mortgage LLC, RoundPoint Mortgage Servicing Corp., Rushmore Loan Management Services LLC and U.S. Bancorp.

For timeline management, Community Loan Servicing and Mr. Cooper were recognized. Recipients for the general servicing and solution delivery grouping include Caliber Home Loans Inc.; Colonial Savings FA; Computershare Ltd. (SLS); Fidelity Bank, National Association; Fifth Third Bancorp; JPMorgan Chase & Co.; M&T Bank Corp.; PennyMac Corp.; Planet Home Lending; Provident Funding Associates L.P.; and Truist Bank. LoanCare LLC won recognition for general servicing and timeline management. For general servicing, solution delivery and timeline management recognition, PHH Mortgage Corp. and Wells Fargo & Co. were named.

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