Pulte Mortgage Contracts with Black Knight for MSP Servicing System


Black Knight Inc. says Pulte Mortgage will be implementing its MSP loan servicing system and various additional solutions. Pulte Mortgage, a wholly owned financial services subsidiary of PulteGroup Inc., focuses solely on the financing of new construction homes for PulteGroup homebuyers.

MSP is a comprehensive, end-to-end platform that supports all aspects of servicing – from loan boarding to default – for first mortgages, as well as home equity loans and lines of credit, on a single system. Pulte Mortgage will leverage the MSP system, as well as a combination of other Black Knight solutions, to gain efficiencies within its mortgage servicing operations, with an emphasis on automation and regulatory compliance.

“At Pulte Mortgage, we recognize the important role technology, data and analytics play in supporting nimble, competitive and compliant interim servicing operations,” says Eric Hart, president of Pulte Mortgage. “The adoption of Black Knight’s integrated solutions reflects our ongoing commitment to maintaining the highest standards of regulatory compliance, operational efficiency and customer experience.”

In addition to the MSP loan servicing system, Pulte Mortgage’s support representatives will leverage the Black Knight Customer Service solution to access a detailed, holistic and timely view of the key information needed to deliver service at the point of customer contact. The solution presents a customer’s loan, home and neighborhood information through an intuitive, easy-to-use graphical interface. Customer Service is seamlessly integrated with both MSP and Black Knight’s Servicing Digital solution.

Servicing Digital is an interactive, user-friendly web and mobile solution for consumers that provides access to customized, timely information about mortgages and homes. This application enables customers to make mortgage payments and explore opportunities for refinancing and more from the convenience of the web or a mobile device.

Pulte Mortgage typically services loans on an interim basis for one to six months after originating the loan and before transferring the mortgage servicing responsibilities to another lender. It will use several servicing-focused data and analytics solutions from Black Knight, including the new Actionable Intelligence Platform (AIP). The AIP delivers strategic, proactive and actionable analytics. Additionally, the company will leverage Black Knight’s McDash industry reports, which provide delinquency and prepayment overviews, roll rates and state-level mortgage performance data. These reports are used to support benchmarking and analysis, portfolio management, strategy development, and more.

“It’s a privilege to support the mortgage servicing operations of Pulte, a respected, nationwide homebuilder,” states Joe Nackashi, president of Black Knight. “The MSP servicing system will help Pulte increase automation and efficiency thanks to our platform’s numerous end-to-end integrations and breadth of functionality.”

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