Sean McGowan has been hired as chief people officer for mortgage services firm BSI Financial Services, while Shannon Clay has joined the company as senior vice president of investor reporting.
McGowan has more than 20 years of mortgage experience, having held leadership positions at Accenture, Bank of America, and Mr. Cooper.
Most recently, he led Appspace, a global software company providing a workplace experience platform.
In his new role with BSI Financial Services, McGowan will be responsible for developing and executing a human resource strategy in support of BSI’s overall business plan and strategic direction, specifically in the areas of talent management, organizational and performance management, training and development and compensation.
Clay has more than 20 years of experience in mortgage investment and portfolio management, as well as a vast knowledge of end-to-end servicing, including loan modifications and cash management. Most recently, she served as senior vice president of investor services for Mr. Cooper (formerly Nationstar), where she led significant cost and quality management initiatives.
Clay also previously held roles at Saxon Mortgage, where she led improvements in securities reporting, and Countrywide Home Loans, where she improved accuracy and efficiency of distressed asset fulfillment.
In her new position, Clay will manage BSI’s investor reporting team and reconciliations and treasury cash management as well as drive overall secondary market accounting process improvement and profitability initiatives.