Home Point Financial Corp., a subsidiary of Home Point Capital Inc., one of the nation’s leading mortgage originators and servicers, today announced an agreement with ServiceMac LLC, a mortgage servicer and a member of the First American family of companies, to handle Homepoint’s servicing operations.
With this arrangement, Homepoint’s servicing associates will have the opportunity to join the ServiceMac team. This continuity is especially important as customers exit agency-supported forbearance programs. Additionally, customers will continue to see the Homepoint brand on all communications, supporting a seamless transition.
“Identifying a provider who would care for and provide continuity to both our customers and our servicing associates was a key driver in our selection process,” states Willie Newman, president and CEO of Homepoint. “Homepoint and ServiceMac are philosophically aligned around a people-centric approach, and we’re excited to work with them to elevate the customer experience and support the scale of the combined operation.”
Outsourcing servicing will enable Homepoint to redeploy resources to support growth in Homepoint’s originations channels, including expanding product offerings and enhancing the broker partner experience. In addition, ServiceMac will continue to enable support of Homepoint’s broker-driven customer retention efforts, keeping them connected through its Customer For Life program.
“This move is a win-win for our broker partners,” comments Phil Shoemaker, president of originations at Homepoint. “It allows Homepoint to continue offering the same outstanding servicing experience, while freeing up resources to accelerate enhancements to our wholesale platform. By shifting more of our focus to wholesale, we can better support the growth of our partners and the overall wholesale channel as we transition into a purchase market.”
ServiceMac is expected to begin servicing loans on behalf of Homepoint in the second quarter of 2022.
Photo by Johnson Johnson on Unsplash
