SPOC Rule Drives Growth For TeleVoice

TeleVoice, a provider of customized telephony applications, experienced a 36% increase in revenues during its 2013 fiscal year, driven primarily by strong market adoption of SpotLight, the company's single point of contact (SPOC) call management solution.

Also driving growth were new contract signings by mortgage servicing clients and expanded use of TeleVoice's product suite among existing clients in response to significant levels of loan portfolio growth.

‘TeleVoice's continued success is attributable to the mortgage servicing industry's need for customizable and effective technologies in order to achieve compliance and meet the influx of complex borrower inquiries,’ says Barry Hays, co-founder and senior vice president of TeleVoice in a release. ‘The Consumer Financial Protection Bureau's (CFPB) mortgage servicing rules, specifically SPOC and loss mitigation guidelines, require servicers and subservicers to rework processes and utilize the right technology to meet new deadlines and standards.’

In January, TeleVoice announced that mortgage servicer Cenlar was using TeleVoice's interactive voice response and computer telephony integration platforms to help it comply with the CFPB's new servicing rules.


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