BSI Financial Services has launched a tech-driven HELOC subservicing solution offering enhanced borrower access, risk mitigation, and compliance management.
The specialized HELOC subservicing solution is designed to address critical inefficiencies in the HELOC servicing market, the firm says in a release.
The new offering comes at a time when HELOC volume is growing, yet many servicers still struggle with inefficient draw management, inconsistent compliance controls, and suboptimal borrower experiences.
“HELOCs aren’t a side business—they’re an important portfolio driver for our clients,” says Allen Price, senior vice president of BSI Financial. “We recognized that traditional servicing approaches weren’t meeting the unique demands of HELOC portfolios, so we’ve developed a comprehensive solution that transforms the experience for both lenders and borrowers.”
The new solution features a checkbook-style system allows homeowners to make instant, self-service draws on their HELOCs; real-time foreclosure tracking paired with early intervention strategies protect the performance of HELOC portfolios; and clear, precise data dashboards that give lenders confidence when measuring portfolio growth and performance.
It also includes a compliance engine that ensures adherence to essential regulations like the Real Estate Settlement Procedures Act (RESPA), and state requirements, right from the start.
BSI Financial’s proprietary technology stack, including Libretto and BSI ASSET360, makes HELOC servicing smarter, smoother, and more scalable for financial institutions of all sizes.
Libretto automates daily quality assurance, reducing processing errors and identifying potential issues before they impact customers. BSI ASSET360 provides lenders and investors with real-time visibility into asset status and performance. Both systems help build confidence among lenders and servicers, consumers, investors and regulatory agencies.
“Our clients have been asking for a better way to service their growing HELOC portfolios,” Price says in the release. “With this solution, we’re not just fixing the broken parts of HELOC servicing—we’re reimagining the entire process to deliver more value to investors, lenders and borrowers.”
