USRES reports that its proprietary valuation portal, powered by RES.NET, now provides improved security by allowing borrowers to pay for appraisals through the portal rather than share credit card information over the phone.
The enhancement provides loan officers an added option for completing the payment portion of the appraisal ordering process once they order an appraisal through USRES' online ordering system, the company claims in a press release.
‘Consumers are increasingly cautious and often want to avoid sharing sensitive financial information over the phone,’ says Keith Guenther, CEO of USRES and RES.NET. ‘This new feature of the valuation portal ensures the timeliness of the transaction, while also allowing borrowers to feel comfortable and at ease when ordering an appraisal as well as throughout the lending process. This payment option also gives our clients added operational controls and oversight.’
Now, borrowers are pushed off to a secure payment-processing (https) page when they make a purchase, after which they receive an email confirming receipt of payment.
Simultaneously, the loan officer is notified that the transaction is complete, facilitating a more seamless and transparent transaction. USRES' clients can also track the order's status in real time through the portal.