Ascend Federal Credit Union is the latest mortgage lender to automate its operations with OpenClose’s LenderAssist loan origination system (LOS) and DecisionAssist product and pricing engine (PPE).
With these Web-based software systems, Ascend will be able to achieve new levels of operational efficiency as well as to improve customer service for its growing mortgage lending division, OpenClose claims in a release.
“Since implementing OpenClose, we have enhanced our overall mortgage lending process and ability to provide faster, better service to members looking for a home loan,” says Don Gilliam, vice president of mortgage lending at Ascend.
OpenClose maintains the entire system for Ascend, thus avoiding the need to add internal staff and dramatically reducing total cost of ownership.
DecisionAssist provides instant, accurate loan pricing and eligibility for Ascend’s mortgage staff. OpenClose’s team of mortgage specialists manage all guidelines and pricing on a daily basis for Ascend.
In addition, as Ascend grows, LenderAssist is designed to flex and scale with the business, preventing expansion challenges.
“Attaining a home loan can be an intimidating, complex experience for many consumers, but Ascend’s focus on service and use of technology makes it very easy for members to do business with them,” says JP Kelly, president of OpenClose. “LenderAssist and DecisionAssist have contributed to Ascend’s already high service levels by helping add simplicity, transparency and excellence in service to members.”