Five Things Servicers Can Do Now To Improve Customer Satisfaction
BLOG VIEW: Under pressure from the Consumer Financial Protection Bureau (CFPB), mortgage servicers are placing greater emphasis on improving the customer experience. It's...
Why Loan Officers Need To Invest Time In Surveys
BLOG VIEW: It seems that at this time, every year, mortgage professionals are being asked to take part in an industry survey. I...
The Right Product At The Right Time
BLOG VIEW: Albert Einstein was once quoted as saying that the definition of insanity is 'doing the same thing over and over again...
Rise Of The Humans: Automation Versus Personalized Service
BLOG VIEW: Within today's technology-driven mortgage environment, automation has become commonplace for tasks of every size and level of importance for lenders. Beyond...
Building Better Relationships Through Omni-channel Lending
BLOG VIEW: Borrowers' expectations are high in today's business environment and lenders are expected to meet or surpass them. Not only do today's...
New Report Helps Lenders Better Comply With Dodd-Frank
BLOG VIEW: What are the primary factors that affect a borrower's ability to repay? If you mentioned maintenance costs on the house they...
Why It’s Time To Market HELOCs And Home Equity Loans
BLOG VIEW: Talk about a perfect alignment: The U.S. economy is improving and housing prices continue to rebound. That much we knew. But...
Making The Best Of Your Appraiser Relationships
BLOG VIEW: Real estate appraisals represent an important part of residential mortgage underwriting. A well-supported and developed appraisal, prepared by a qualified and...
Process Efficiency Is Key To Agencies’ Mandate
BLOG VIEW: Over the last year, there have been many debates about the role of government-sponsored enterprises (GSE) Fannie Mae and Freddie Mac...
A New Era Of Compliance: Exploring RESPA-TILA And Navigating Change
BLOG VIEW: Aug. 1, 2015, looms for mortgage lenders across the nation. With less than 10 months remaining until the Consumer Financial Protection...
Preparing For QRM; Reflecting On QM
BLOG VIEW: Two weeks ago, while the Mortgage Bankers Association's (MBA) 2014 Annual Convention and Expo was under way, the final version of...
Penalties Galore In ‘Mortgage Market Football’
BLOG VIEW: When a football hits the upright, odd bounces have changed the fortunes of many NFL teams. The mortgage market makeover necessitated...
Wipe Your Data Or End Up In Big Doo-Doo
BLOG VIEW: News of security breaches, hacker attacks, and identity and data thefts has grown at an alarming rate across all industries: financial,...
The Walking Homestead
BLOG VIEW: One would think that as the nation's real estate market improves from the 2008 economic meltdown, neighborhoods would be back to...
Mounting Indicators Prove Housing ‘Recovery’ Illusory
BLOG VIEW: With the national unemployment rate around 5.9%, as of September, and a second quarter GDP estimate of about 4.6%, one might...
New Claim Against MERS ‘May Have Teeth’
BLOG VIEW: In recent years, Mortgage Electronic Registration Systems Inc., or MERS, has been the subject of an onslaught of litigation challenging the...
Don’t Dismiss The ‘Skyscraper Index’ Just Yet
BLOG VIEW: When trying to sift through the smoke and mirrors, spin and so forth as to whether we are headed for another...
HARP Continues To Present Opportunities
BLOG VIEW: Remember the Home Affordable Refinance Program (HARP) heyday with a return on investment (ROI) of 18:1 and customers lining up at...
Secrets To Quick And Efficient REO Asset Disposition
BLOG VIEW: Yes, the overall REO market has improved - but no, we are not in the clear yet. According to RealtyTrac's Residential...
Zillow-Trulia Merger Could Forever Alter The Traditional Realtor Model
BLOG VIEW: As increasingly sophisticated technology continues to give rise to more direct-to-consumer digital marketplaces, industry practitioners are being driven to change their...