John Hutchison: Creating Meaningful Partnerships Through Due Diligence
PERSON OF THE WEEK: As we continue to move into a purchase money mortgage market, lenders are finding that selling their production into the...
Wendy Hannah-Olson: Alternative Sources of Credit Data are the Next Step for Mortgage
PERSON OF THE WEEK: Technology continues to transform the mortgage market, reducing operating costs, creating more efficient processes and improving the borrower experience. The...
Pete Pannes: Servicers Must be Prepared as CFPB Ramps Up Enforcement
PERSON OF THE WEEK: Mortgage servicers handling loans in COVID-19 forbearance plans are under close scrutiny by the Consumer Financial Protection Bureau and other...
Allen Jingst: Home Equity Loans an Opportunity for Community Lenders
PERSON OF THE WEEK: With home prices reaching record highs in the first quarter of 2022, U.S. homeowners have realized significant home equity gains....
Kyle LeDuc: Finding Success With Millennial Home Buyers
PERSON OF THE WEEK: Research and market trends show that millennials are now hot to buy homes - but mortgage lenders still have a...
Shalecia Callaway: The Critical Importance of Diversity in Mortgage
PERSON OF THE WEEK: Diversity, equity and inclusion (DEI) is a high priority in 2022 as mortgage lenders work to increase access to homeownership...
Michael Jansta: Crypto Investors Need to Diversify into Real Estate
PERSON OF THE WEEK: Could crypto investors help power the real estate market?
Put differently, could the real estate market play a role in crypto...
Anna Tilton Daniel: Managing Compliance in a Virtual World
PERSON OF THE WEEK: When the COVID-19 crisis first hit the mortgage industry, compliance departments needed to act fast to ensure lenders could still...
Kieran Mital: How Lenders Can Improve Their Marketing Strategies
PERSON OF THE WEEK: How can mortgage lenders improve their marketing strategies to better market to borrowers? To find out, MortgageOrb recently interviewed Kieran...
Nick Nikolenko: What ‘Good Customer Service’ Really Means
PERSON OF THE WEEK: What is “good customer service?” In many ways, the answer to this question depends on the industry and the specific...
Alan Martin: Tax Services a ‘Natural Starting Point’ For Title Companies’ Digital Transformation
PERSON OF THE WEEK: The mortgage industry is rapidly adopting all-digital, automated processes - and the tax services industry is moving right along with...
Joseph Camerieri: Why Mortgage Tech Investments Often Don’t Reduce Cost to Originate
PERSON OF THE WEEK: During the past 20 years or more, mortgage lenders have put a strong focus on adopting technologies that automate the...
Joe Welu: How Lenders Can Retain Their Top Performing LOs
PERSON OF THE WEEK: LO retention and recruiting has taken on new meaning in this second stage of the pandemic, as the mortgage market...
Angela Hurst: Pandemic Was Time to ‘Focus on the Total Customer Experience’
PERSON OF THE WEEK: The pandemic-related mortgage moratoriums are coming to a close and mortgage servicers, lenders and their third party providers continue to...
Samantha Manfer: Investors Want a Complete Mortgage Origination and Servicing Solution
PERSON OF THE WEEK: Mortgage lenders and servicers are readying for a wave of foreclosures resulting from the sunsetting of pandemic-related foreclosure moratoriums -...
Tim Anderson: An E-Mortgage is Not the Same Thing as a Digital Mortgage
PERSON OF THE WEEK: Most mortgage lenders today have the technology in place to deliver an all-digital mortgage experience to their customers, but the...
Zaid Shariff: Complaint Resolution Technology Adoption Lagging in Mortgage Industry
PERSON OF THE WEEK: One of the main responsibilities of any mortgage servicer is resolving borrower complaints.
Note that the term used is “resolving” -...
Juan Farias: How Technology is Helping Loan Officers Enhance Client Relationships
PERSON OF THE WEEK: How is technology helping LOs enhance client and partner relationships in the post-COVID landscape?
To find out, MortgageOrb recently interviewed Juan...
Jennifer Cagle: COVID-19 Crisis Advanced Mortgage Industry Adoption of Tech by 10 Years
PERSON OF THE WEEK: The COVID-19 pandemic has impacted many aspects of the real estate and mortgage industries. Fortunately, some of its effects have...
Josh Lehr: Retail Lending vs. Direct: Leveraging Multiple Channels to Create Customers for Life
PERSON OF THE WEEK: Mortgage lenders have made great strides in delivering a seamless all-digital mortgage experience. Lender adoption of technology to facilitate a...