Mortgage Lenders Must ‘Future Proof’ Their Business to Prepare for Next Rate Hike
PERSON OF THE WEEK: With historically low mortgage rates and a sudden wave of relocations due to the pandemic, 2020 saw one of the...
Ramesh Devare: Pandemic Has Redefined the Meaning of Customer Service in Mortgage
PERSON OF THE WEEK: The COVID-19 crisis has had a profound impact on the mortgage industry: Not only have mortgage lenders and servicers had...
Michele Moore-Grady: Continuous Improvement in a Constantly Changing Environment
PERSON OF THE WEEK: What does “agility” mean for mortgage lenders and servicers today, more than a year out since the COVID-19 crisis began...
Carlos Martinez: How the Mortgage Industry Can Better Serve the Hispanic Community
PERSON OF THE WEEK: How can the mortgage industry better serve the Hispanic community?
There’s actually several answers to this question - and in some...
Ryan Wood: CFPB Seeks to Provide ‘Clear Rules of the Road’ with Revisions to...
PERSON OF THE WEEK: The CPFB recently published new rules concerning the Fair Debt Collection Practices Act (FDCPA) - the first in more than...
Chetan Patel: Navigating the Coming Loss Mitigation Wave
PERSON OF THE WEEK: As the first rounds of forbearance periods come to an end, servicers will be met with rising numbers of borrowers...
Rick Holcomb: How the Pandemic Has Affected Client Engagement
PERSON OF THE WEEK: The COVID-19 crisis has brought about significant change in the way that mortgage servicers operate - not just in terms...
Rida Sharaf: The Pandemic Has Resulted in a More Cooperative Culture in Mortgage
PERSON OF THE WEEK: The mortgage industry is cyclical in nature - typically rising and falling with seasonal and economic patterns. But in 2020,...
Mark Revard: Mortgage Industry Has Shown Resilience Through Pandemic
PERSON OF THE WEEK: The COVID-19 crisis has created numerous obstacles for the mortgage industry during the past 10 months but that hasn’t stopped...
Tom Ciulla: Why Strategic Alliances Have Greater Importance in Today’s Mortgage Market
PERSON OF THE WEEK: In order for mortgage companies to thrive in today’s market, they must be highly selective in terms of the strategic...
Uday Devalla: Mortgage Servicers Can Boost Retention, Engagement with Technology
PERSON OF THE WEEK: Mortgage lenders have made great strides in automating the origination process and delivering a smooth and intuitive customer experience for...
Fred Gooch: Key Considerations When Deploying E-Closing Technology
PERSON OF THE WEEK: The pandemic has accelerated mortgage lenders’ adoption of digital e-closing solutions. In addition to the need to conduct business with...
Tedd Smith: COVID-19 Crisis Has Accelerated Adoption of Digital Mortgage Technologies
PERSON OF THE WEEK: Ask any residential mortgage lender, and chances are they will tell you that the COVID-19 crisis was a watershed moment...
Tanya Brennan: Tips For Hiring Top Mortgage Talent During the Pandemic
PERSON OF THE WEEK: The COVID-19 crisis has presented many challenges for mortgage lenders and servicers alike - but one of the biggest problems...
Steve Richman: Tips For Creating Engaging Video Content for Social Media
PERSON OF THE WEEK: How can mortgage lenders create engaging video content for social media?
To find out, MortgageOrb recently interviewed Steve Richman, a national...
Matt Wood: Lenders Must Be ‘in Concert with the Consumer at the Moment of...
PERSON OF THE WEEK: Mortgage lenders have now fully realized that the transition to an all-digital mortgage process is critical to their success. While...
Carissa Robb: Complexity of Borrower Relief Options is Set to Increase
PERSON OF THE WEEK: Millions of borrowers in the U.S. have received COVID-19 related payment extensions, deferrals or forbearances. Back offices are overwhelmed by...
Jane Mason: Mortgage Servicers Need Automation to Manage Impact of COVID-19 Crisis
PERSON OF THE WEEK: The share of mortgages in COVID-19-related forbearance plans continued to fall this past week, decreasing one basis point to 7.20%...
Tanja Cleve: COVID-19 Crisis Has Resulted in ‘Perfect Storm’ for Mortgage Industry
PERSON OF THE WEEK: How is the impact of COVID-19 crisis on the mortgage industry different when compared with the economic crisis of 2008?
And...
Daniel Crooke: APIs Play Vital Role in Mortgage Software Ecosystem
PERSON OF THE WEEK: Application programming interfaces (APIs) are software-to-software interfaces that enable applications to easily communicate back and forth without the need for...