Jim Loving: Correspondent Lenders Face Tough Call on Adding Niche Products
PERSON OF THE WEEK: The COVID-19 crisis had a profound impact on the mortgage industry in 2020. At the start of the pandemic, many...
Mortgage Lenders Must ‘Future Proof’ Their Business to Prepare for Next Rate Hike
PERSON OF THE WEEK: With historically low mortgage rates and a sudden wave of relocations due to the pandemic, 2020 saw one of the...
Ramesh Devare: Pandemic Has Redefined the Meaning of Customer Service in Mortgage
PERSON OF THE WEEK: The COVID-19 crisis has had a profound impact on the mortgage industry: Not only have mortgage lenders and servicers had...
Michele Moore-Grady: Continuous Improvement in a Constantly Changing Environment
PERSON OF THE WEEK: What does “agility” mean for mortgage lenders and servicers today, more than a year out since the COVID-19 crisis began...
Carlos Martinez: How the Mortgage Industry Can Better Serve the Hispanic Community
PERSON OF THE WEEK: How can the mortgage industry better serve the Hispanic community?
There’s actually several answers to this question - and in some...
Ryan Wood: CFPB Seeks to Provide ‘Clear Rules of the Road’ with Revisions to...
PERSON OF THE WEEK: The CPFB recently published new rules concerning the Fair Debt Collection Practices Act (FDCPA) - the first in more than...
Chetan Patel: Navigating the Coming Loss Mitigation Wave
PERSON OF THE WEEK: As the first rounds of forbearance periods come to an end, servicers will be met with rising numbers of borrowers...
Rick Holcomb: How the Pandemic Has Affected Client Engagement
PERSON OF THE WEEK: The COVID-19 crisis has brought about significant change in the way that mortgage servicers operate - not just in terms...
Rida Sharaf: The Pandemic Has Resulted in a More Cooperative Culture in Mortgage
PERSON OF THE WEEK: The mortgage industry is cyclical in nature - typically rising and falling with seasonal and economic patterns. But in 2020,...
Mark Revard: Mortgage Industry Has Shown Resilience Through Pandemic
PERSON OF THE WEEK: The COVID-19 crisis has created numerous obstacles for the mortgage industry during the past 10 months but that hasn’t stopped...
Tom Ciulla: Why Strategic Alliances Have Greater Importance in Today’s Mortgage Market
PERSON OF THE WEEK: In order for mortgage companies to thrive in today’s market, they must be highly selective in terms of the strategic...
Uday Devalla: Mortgage Servicers Can Boost Retention, Engagement with Technology
PERSON OF THE WEEK: Mortgage lenders have made great strides in automating the origination process and delivering a smooth and intuitive customer experience for...
Fred Gooch: Key Considerations When Deploying E-Closing Technology
PERSON OF THE WEEK: The pandemic has accelerated mortgage lenders’ adoption of digital e-closing solutions. In addition to the need to conduct business with...
Tedd Smith: COVID-19 Crisis Has Accelerated Adoption of Digital Mortgage Technologies
PERSON OF THE WEEK: Ask any residential mortgage lender, and chances are they will tell you that the COVID-19 crisis was a watershed moment...
Tanya Brennan: Tips For Hiring Top Mortgage Talent During the Pandemic
PERSON OF THE WEEK: The COVID-19 crisis has presented many challenges for mortgage lenders and servicers alike - but one of the biggest problems...
Steve Richman: Tips For Creating Engaging Video Content for Social Media
PERSON OF THE WEEK: How can mortgage lenders create engaging video content for social media?
To find out, MortgageOrb recently interviewed Steve Richman, a national...
Matt Wood: Lenders Must Be ‘in Concert with the Consumer at the Moment of...
PERSON OF THE WEEK: Mortgage lenders have now fully realized that the transition to an all-digital mortgage process is critical to their success. While...
Carissa Robb: Complexity of Borrower Relief Options is Set to Increase
PERSON OF THE WEEK: Millions of borrowers in the U.S. have received COVID-19 related payment extensions, deferrals or forbearances. Back offices are overwhelmed by...
Jane Mason: Mortgage Servicers Need Automation to Manage Impact of COVID-19 Crisis
PERSON OF THE WEEK: The share of mortgages in COVID-19-related forbearance plans continued to fall this past week, decreasing one basis point to 7.20%...
Tanja Cleve: COVID-19 Crisis Has Resulted in ‘Perfect Storm’ for Mortgage Industry
PERSON OF THE WEEK: How is the impact of COVID-19 crisis on the mortgage industry different when compared with the economic crisis of 2008?
And...