Louis Zitting: Understanding What Today’s Borrowers are Thinking
PERSON OF THE WEEK: With borrower protections set to end in the months ahead, mortgage servicers continue to brace for a potential wave of...
Jay Arneja: How Lenders Can Accelerate Their E-Mortgage Strategies
PERSON OF THE WEEK: Traditional closing practices and paper-based post-closing workflows are fast becoming relics of a bygone era. Lenders that fail to embrace...
Omar Jordan: Home Equity Lending Set to Surge as Homeowners Mostly Stay Put
PERSON OF THE WEEK: Due to rapidly rising home prices, homeowners have amassed considerable home equity during the past year. And they are increasingly...
Melissa Kozicki: Collaborating on Future Mortgage Technology
PERSON OF THE WEEK: Since October 2020, the Consumer Financial Protection Bureau (CFPB) has been engaging the mortgage industry through a number of “tech...
Greg Richardson: Non-Agency Mortgage Market Set For a Comeback
PERSON OF THE WEEK: The COVID-19 crisis put a halt on the non-agency mortgage market in 2020, but issuance of non-agency residential mortgage securitizations...
Paul Gigliotti: Mortgage Industry Needs to Get More Diversity Into Recruiting Pipelines
PERSON OF THE WEEK: Mortgage lenders and servicers have made great strides during the past 10 years or so in terms of fostering diversity,...
Abhinav Asthana: The Pandemic Has Reshaped Homeownership, and Mortgage Lenders Must Adjust
PERSON OF THE WEEK: The pandemic has reshaped the housing market. Millennials who are financially positioned to buy a home are desperately searching among...
Louise Bright: The Importance of Having Different LO Compensation Models
PERSON OF THE WEEK: Mortgage loan originator compensation has become an increasingly complex part of the business due to regulation. As a result, more...
Chris Flynn: Why Data-as-a-Service Will See Strong Adoption in the Mortgage Industry
PERSON OF THE WEEK: Now that a majority of mortgage transactions are all-digital - or at least mostly digital - due to the pandemic,...
Rob Pajon: Mortgage Servicers Must Focus on Efficiency as Delinquencies Rise
PERSON OF THE WEEK: A lot has happened in the mortgage industry during the past 15 years - but perhaps nothing has been harder...
Paresh Deshpande: Mortgage Lenders Must Measure Engagement Across All Digital Channels
PERSON OF THE WEEK: The impact of the pandemic, coupled with a strong economy and low mortgage rates, propelled mortgage origination volume to new...
Jim Leath: Advancements in Data and Technology Continue to Change the Mortgage Industry
PERSON OF THE WEEK: Without question, technology has been a huge game changer for the mortgage industry. As the pandemic has demonstrated, borrowers today...
Tina Johnson: How the Mortgage Industry Can Better Serve Low-to-Moderate Income Communities
PERSON OF THE WEEK: Mortgage lenders must make it their mission to actively reach out to underserved markets, including low-to-moderate income communities. Lenders have...
Joe Zeibert: How Lenders Can Help Their LOs Stand Out in a Crowded Market
PERSON OF THE WEEK: With multitudes of real estate and mortgage data now available online, today’s home buyers are more savvy and better-informed than...
Jim Loving: Correspondent Lenders Face Tough Call on Adding Niche Products
PERSON OF THE WEEK: The COVID-19 crisis had a profound impact on the mortgage industry in 2020. At the start of the pandemic, many...
Mortgage Lenders Must ‘Future Proof’ Their Business to Prepare for Next Rate Hike
PERSON OF THE WEEK: With historically low mortgage rates and a sudden wave of relocations due to the pandemic, 2020 saw one of the...
Ramesh Devare: Pandemic Has Redefined the Meaning of Customer Service in Mortgage
PERSON OF THE WEEK: The COVID-19 crisis has had a profound impact on the mortgage industry: Not only have mortgage lenders and servicers had...
Michele Moore-Grady: Continuous Improvement in a Constantly Changing Environment
PERSON OF THE WEEK: What does “agility” mean for mortgage lenders and servicers today, more than a year out since the COVID-19 crisis began...
Carlos Martinez: How the Mortgage Industry Can Better Serve the Hispanic Community
PERSON OF THE WEEK: How can the mortgage industry better serve the Hispanic community?
There’s actually several answers to this question - and in some...
Ryan Wood: CFPB Seeks to Provide ‘Clear Rules of the Road’ with Revisions to...
PERSON OF THE WEEK: The CPFB recently published new rules concerning the Fair Debt Collection Practices Act (FDCPA) - the first in more than...