Down Payment Resource is expanding its team to keep pace with a rising number of DPA programs and increasing demand.
To that end, Veronica Chapa has joined Down Payment Resource as sales engineer. In addition, Lisa Rhodes has joined the company as a DPA program specialist, while Lorrie Johnson has joined as a customer success specialist.
Chapa has an extensive mortgage industry background, having served in various roles at mortgage lenders and mortgage technology companies, including Optimal Blue and Ellie Mae (now ICE Mortgage Technology). As sales engineer, Chapa will accelerate customer acquisition, revenue growth and market penetration at Down Payment Resource.
Johnson has an extensive background in real estate, customer service and sales. As a customer success specialist, she works on the frontlines with lender and real estate clients to coordinate customer success initiatives including onboarding, adoption and retention efforts.
Before joining DPR, Rhodes served in various positions, including as HFA program administrator, for 17 years at U.S. Bank. In her new role, Rhodes will support collecting, monitoring and managing detailed eligibility data and program requirements for more than 2,300 DPA programs from 1,200 providers. By maintaining regular contact with program providers, Rhodes will ensure the integrity of DPR’s DPA Directory, the only tool to track every DPA program in the U.S.
“We’ve been in this business since 2008 and have never seen more interest in – and frankly more need for – DPA from both homebuyers and lenders. In response, DPA administrators are growing the number of DPA programs available and expanding the inventory box with programs that support funding for purchases of manufactured homes and multi-family properties,” says Rob Chrane, founder and CEO of DPR, in a release. “Accordingly, demand for DPR’s lender suite, which supports DPA origination from lead generation to processing and underwriting to secondary sales, has grown. Combined with our recent integration with the ICE Encompass loan origination system, DPR has a very bright future, and we’re happy our team is growing to meet market needs.”