Monterra Credit Union Using Dark Matter’s Empower LOS


Monterra Credit Union, a full-service financial institution serving members throughout San Mateo County, Calif., the City of Palo Alto and the San Francisco Bay Area, has selected the Empower loan origination system (LOS) from Dark Matter Technologies for mortgage loan, home-equity loan and home-equity line of credit (HELOC) originations.

One of California’s top 50 credit union lenders by mortgage loan volume, Monterra CU attributed its selection of the Empower LOS to the origination system’s self-service configurability, its robust integrations with best-in-class product and pricing engines (PPE) and customer relationship management (CRM) platforms, and its support for the digital closings Monterra CU members increasingly prefer.

In addition, the credit union expects to be able to close loans more quickly and process more loans per full-time employee with the help of the “lights-out” task automation that is native to the Empower LOS.

“Through the integration of the Empower LOS, Monterra Credit Union is enhancing the mortgage experience for our members, increasing efficiency and priming ourselves for future growth,” says Wade Painter, president and CEO of Monterra Credit Union, in a release. “Our team eagerly anticipates the array of new features and process improvements this partnership brings, underscoring the strong rapport we’ve cultivated with the Dark Matter team. We’re confident that Dark Matter is the right partner for us.”

“It was clear from the outset that the mortgage team at Monterra Credit Union is serious about two things: elevating its members’ mortgage experience and future-proofing its business,” says Rich Gagliano, CEO, Dark Matter. “With the Empower LOS, Monterra CU gains access to comprehensive automation and customization capabilities that align perfectly with this commitment to member-centricity and sustainable growth. We are honored to have earned Monterra’s business and look forward to a long and fruitful collaboration.”

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