Michele Moore-Grady: Continuous Improvement in a Constantly Changing Environment
PERSON OF THE WEEK: What does “agility” mean for mortgage lenders and servicers today, more than a year out since the COVID-19 crisis began...
How to Gain Efficiencies in Title Production in These Challenging Times
BLOG VIEW: For years now, residential mortgage borrowers have been assured on the title front, as it has been managed superlatively by expert title...
Enhance Retention, Minimize Fallout with Differentiated Loan-Level Competitive Intelligence
BLOG VIEW: With the increasing competitiveness from both established players in mortgage lending as well as newcomers threatening to disrupt the industry, lenders are...
What’s the Recipe For Longevity in the Mortgage Industry?
BLOG VIEW: In a crowded industry where every organization claims to have the best service, technology, products and offerings, it takes longevity to truly...
Seizing the Digital Promises of Proptech
BLOG VIEW: The New Year is upon us. It has been the north star on the horizon for long enough that companies may have...
Carlos Martinez: How the Mortgage Industry Can Better Serve the Hispanic Community
PERSON OF THE WEEK: How can the mortgage industry better serve the Hispanic community?
There’s actually several answers to this question - and in some...
What Does ‘Innovation’ Mean to the Mortgage Industry?
BLOG VIEW: Innovation is a powerful word. In the mortgage industry, if vendors don’t espouse it, they often can’t get past the initial RFP.
Aside...
Ryan Wood: CFPB Seeks to Provide ‘Clear Rules of the Road’ with Revisions to...
PERSON OF THE WEEK: The CPFB recently published new rules concerning the Fair Debt Collection Practices Act (FDCPA) - the first in more than...
Working Relationships: From Workplace Friction to Seamless Collaboration
BLOG VIEW: Mutually-beneficial working relationships can bolster a company's overall success, affecting everything from productivity to employee retention. However, like all relationships, great workplace...
Chetan Patel: Navigating the Coming Loss Mitigation Wave
PERSON OF THE WEEK: As the first rounds of forbearance periods come to an end, servicers will be met with rising numbers of borrowers...
For Mortgage Servicers, COVID-19 Crisis Has Made Investor Reporting Even More Complex
BLOG VIEW: 2020 was a year of profound changes for everyone, mortgage professionals included. Many borrowers and mortgage servicers have felt the impact of...
Rick Holcomb: How the Pandemic Has Affected Client Engagement
PERSON OF THE WEEK: The COVID-19 crisis has brought about significant change in the way that mortgage servicers operate - not just in terms...
Rida Sharaf: The Pandemic Has Resulted in a More Cooperative Culture in Mortgage
PERSON OF THE WEEK: The mortgage industry is cyclical in nature - typically rising and falling with seasonal and economic patterns. But in 2020,...
Mark Revard: Mortgage Industry Has Shown Resilience Through Pandemic
PERSON OF THE WEEK: The COVID-19 crisis has created numerous obstacles for the mortgage industry during the past 10 months but that hasn’t stopped...
Tom Ciulla: Why Strategic Alliances Have Greater Importance in Today’s Mortgage Market
PERSON OF THE WEEK: In order for mortgage companies to thrive in today’s market, they must be highly selective in terms of the strategic...
Is it Better to Work in One Channel or for a Multichannel Company?
BLOG VIEW: No matter what you do in the mortgage industry, chances are you can do it for a multichannel company or a single...
Uday Devalla: Mortgage Servicers Can Boost Retention, Engagement with Technology
PERSON OF THE WEEK: Mortgage lenders have made great strides in automating the origination process and delivering a smooth and intuitive customer experience for...
NMLS Annual Renewal Period Ends December 31
BLOG VIEW: In order to continue operating in 2021, mortgage companies, money services businesses, and debt and consumer finances companies must renew their license...
This Thanksgiving, the Mortgage Industry Has a Lot to Be Thankful For
BLOG VIEW: Thanksgiving 2020 is going to be different from other years. Some of us may not be able to celebrate it with our...
Fred Gooch: Key Considerations When Deploying E-Closing Technology
PERSON OF THE WEEK: The pandemic has accelerated mortgage lenders’ adoption of digital e-closing solutions. In addition to the need to conduct business with...