Patelco Credit Union is now using the Empower LOS from Dark Matter Technologies to streamline and bolster home loan and home-equity origination.
Patelco is California’s fourth-largest credit union mortgage lender by number of loans closed annually. The credit union’s 214 loan officers will use the Empower LOS to originate retail home loans, home-equity loans and home-equity lines of credit (HELOCs).
Vince Salinas, vice president of lending for Patelco, say the credit union selected the Empower LOS and its point-of-sale (POS) portals for loan officers and borrowers for the bundled solution’s ability to make the loan process up to 20% more efficient for the credit union’s members and mortgage team.
“We are constantly evolving to provide the best tools to our team while creating a more streamlined member experience,” Salinas says in a release. “We selected the Empower LOS because we see Dark Matter as a partner that will grow with Patelco and allow us to work and serve our members more efficiently as we advance our digital roadmap, ultimately creating a better home buying experience while keeping our mortgage costs low and passing that value on to members.”
“Patelco Credit Union has invested significant resources in understanding what its members truly expect from their home buying journey,” adds Rich Gagliano, CEO for Dark Matter. “We are proud to help Patelco meet its members’ high expectations with a modern mortgage experience enriched by task-based automation and robust integrations that cut unnecessary time and cost out of the process.”