The bank selected Encompass in order to improve the customer experience as well to gain new operational efficiencies.
With Encompass, TD Bank will be able to combine its origination and call center vendor integrations into a single platform, speed up deployment of new online products and significantly reduce closing times.
In addition, customers will now be able to access their disclosures online.
“We are thrilled to announce that TD Bank has officially completed its initial rollout of Encompass,” says Jonathan Corr, president and CEO of Ellie Mae, in a release. “We’ve worked together to successfully transition TD from a legacy origination system to an agile solution equipped to handle the complexities and loan volume experienced by a leading national bank.”
“At TD, we place a strong and steadfast emphasis on continually enhancing both the customer and employee experiences,” adds Rick Bechtel, executive vice president and head of U.S. mortgage banking for TD Bank. “By leveraging Ellie Mae’s Encompass platform, we’re able to provide our customers with a simplified process, online access to documentation, and a substantial reduction in their loan closing time, all of which will dramatically enhance the mortgage lending experience.
“Simultaneously, Encompass will provide our employees with tools that increase efficiency and streamline processes – a huge win for the employee experience, as well,” Bechtel adds.