Specialized Loan Servicing Keeps Strong Fitch Servicer Rating

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Fitch Ratings has reaffirmed its RPS2+ rating for Computershare Loan Services’ Specialized Loan Servicing (SLS) business: a rating that Fitch awards to “servicers demonstrating high performance in overall servicing ability.”

In its description of the company, Fitch described five areas that had prompted the rating: effective management of growth; strong management and staff; continued investments in systems and processes; the use of integrated technology throughout the servicing platform; and the financial support of its parent company, Computershare Ltd.

“Fitch’s ratings reflect the fundamental strengths of our operation, particularly within technology and staffing,” says Tom Millon, CEO of Computershare Loan Services in the U.S.

“We were particularly pleased to see Fitch reference improved service delivery and increased efficiency as a result of tech development and enhanced training, and I expect us to build further on these areas of strength over the next 12 months,” he adds.

In its analysis, Fitch described several new developments since it last rated the business in October 2018, and its most recent analysis included the introduction of optical character recognition technology for document and new loan boarding processes; enhancement of its “One Stop Resolution” through the addition of specialist teams; and improved service delivery and increased efficiency through the technology initiatives and enhanced training and performance incentives for customer service staff.

Photo: Tom Millon

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