Navigating the Risk of Onboarding New Loans During a Global Pandemic
BLOG VIEW: The year began with what seemed to be a lot of promise and favorable outlook. However, after the first couple of months...
Tedd Smith: COVID-19 Crisis Has Accelerated Adoption of Digital Mortgage Technologies
PERSON OF THE WEEK: Ask any residential mortgage lender, and chances are they will tell you that the COVID-19 crisis was a watershed moment...
Focus on Core Values, Not Culture, for Successful Hiring
BLOG VIEW: Every organization has a culture. We all integrate some component of that culture into the interview and hiring process. We focus on...
Tanya Brennan: Tips For Hiring Top Mortgage Talent During the Pandemic
PERSON OF THE WEEK: The COVID-19 crisis has presented many challenges for mortgage lenders and servicers alike - but one of the biggest problems...
How Client References Fuel Sales Growth
BLOG VIEW: One of the most powerful ways a company can fuel its sales is to have its clients sell on its behalf.
That doesn’t...
Steve Richman: Tips For Creating Engaging Video Content for Social Media
PERSON OF THE WEEK: How can mortgage lenders create engaging video content for social media?
To find out, MortgageOrb recently interviewed Steve Richman, a national...
Agility: A Key Attribute for Mortgage Lenders in a Volatile Market
BLOG VIEW: For any mortgage lender operating in a volatile market, agility is a key attribute.
This is especially true in the current scenario: demand...
Matt Wood: Lenders Must Be ‘in Concert with the Consumer at the Moment of...
PERSON OF THE WEEK: Mortgage lenders have now fully realized that the transition to an all-digital mortgage process is critical to their success. While...
Carissa Robb: Complexity of Borrower Relief Options is Set to Increase
PERSON OF THE WEEK: Millions of borrowers in the U.S. have received COVID-19 related payment extensions, deferrals or forbearances. Back offices are overwhelmed by...
Preparing for Good Customer Experience in Demanding Times
These are interesting times for the mortgage industry. Unprecedented revenue gains from wind-aided refinances have been a boon to the bottom lines of many...
How Mortgage Servicers Can Ensure Compliance Amid the Pandemic
BLOG VIEW: The mortgage market has been significantly affected by the COVID-19 pandemic. With severe job losses and layoffs, many homeowners are struggling to...
Jane Mason: Mortgage Servicers Need Automation to Manage Impact of COVID-19 Crisis
PERSON OF THE WEEK: The share of mortgages in COVID-19-related forbearance plans continued to fall this past week, decreasing one basis point to 7.20%...
Tanja Cleve: COVID-19 Crisis Has Resulted in ‘Perfect Storm’ for Mortgage Industry
PERSON OF THE WEEK: How is the impact of COVID-19 crisis on the mortgage industry different when compared with the economic crisis of 2008?
And...
How Offshore Delivery Centers are Helping Mortgage Lenders Improve Operations
BLOG VIEW: In 2019, the global outsourcing market amounted to $92.5 billion, having experienced a drastic jump in the last decade. One of the...
Tech Enhances Mortgage Accounting’s Number Crunching
BLOG VIEW: Between handling the transition to working from home and continual changes in the market, mortgage companies have been forced to embrace new...
Daniel Crooke: APIs Play Vital Role in Mortgage Software Ecosystem
PERSON OF THE WEEK: Application programming interfaces (APIs) are software-to-software interfaces that enable applications to easily communicate back and forth without the need for...
Harry Gardner: RON Has Evolved From a ‘Nice-to-Have’ to ‘Must-Have’ Technology
For decades the mortgage industry has moving toward the day when the entire mortgage process is completely digital - that is to say, online...
Bracing for the Mortgage Forbearance Endgame
It’s too soon to know for sure just how big of a challenge servicers will be facing with foreclosures and REO a year or...
Jim McDonald: Lenders Must Focus on the Customer Experience
PERSON OF THE WEEK: With purchase volume expected to increase in the second half, mortgage lenders must stay focused on improving the customer experience,...
Dan Sogorka: Servicers Must Balance Human Touch with Self-Service Options
PERSON OF THE WEEK: Although the share of mortgages in COVID-19-related mortgage forbearance plans has been gradually decreasing in recent weeks, there are, nonetheless,...