Brian Lynch: Lenders Must Also Focus on User Experience For Employees
PERSON OF THE WEEK: When it comes to the user experience, mortgage lenders and their software partners are almost entirely focused on the borrower...
Branch Managers Are Happier With Better Reporting Tools
BLOG VIEW: Nothing cripples a financial institution’s profitability like a dissatisfied branch manager.
Branch managers are ultimately the source of market share, both in terms...
Frederick Townes: Lenders Must Do More to Build Brand Loyalty
PERSON OF THE WEEK: How important is it for mortgage lenders to invest in mortgage technology, considering that the mortgage process, in a high...
Linda Aparo: Missing, Defective Lien Releases are an ‘Epidemic’
PERSON OF THE WEEK: Lien release has always been a problematic area for mortgage lenders and title companies. With alarming frequency, lien releases are...
Jeff Leinan: Wholesale Lenders Facing Intense Competition
PERSON OF THE WEEK: The wholesale mortgage market has always been competitive, but now that refinances are down and purchase loans represent about 70%...
Mason Whitehead: Mortgage Lenders Can’t Compete on Rates Alone
PERSON OF THE WEEK: As we’ve seen time and time again, mortgage rates can have a huge impact on home buyer sentiment. In general,...
Janina Woods: Most Servicers ‘Not Prepared’ For Spike in Defaults
PERSON OF THE WEEK: With delinquencies and foreclosures at pre-crisis lows, many mortgage servicers have - as would be expected - thinned out their...
Greg Holmes: Application Fraud Has Never Been More Difficult to Commit
PERSON OF THE WEEK: Automated asset and income verification services are proving to be a God-send for the mortgage industry. Not only do these...
Sherri Carr: Commercial Servicing Software Must be Flexible and Scalable
PERSON OF THE WEEK: From selecting the proper technology to meeting strict investor reporting requirements to deciding on payment options and more, commercial mortgage...
Denis Brosnan: Disaster Relief Strategies for Mortgage Servicers
PERSON OF THE WEEK: The hurricanes and wildfires of 2018 are stark reminders that U.S. residential properties are at increasing risk of natural disasters...
Servicers May Face New Licensing, Bonding Requirements in Montana
BLOG VIEW: Mortgage servicers in Montana may soon have to comply with changes in licensing and bonding requirements if a new bill passes in...
Tiffany Malm: REO Market Has Seen Significant Change Since Great Recession
PERSON OF THE WEEK: The housing finance industry has undergone a complete transformation since the financial crisis struck in 2008 and how REO properties...
Five Things Servicers Must Evaluate When Preparing for Natural Disasters
BLOG VIEW: Natural disasters around the world are occurring at an alarming rate. Every few weeks, we’re witnessing earthquakes that destroy cities, wildfires that...
Gena Roach: Mobile Optimized Websites Versus Mobile Apps
PERSON OF THE WEEK: To cut operating costs, stay competitive and deliver an outstanding borrower experience, it has become imperative for mortgage lenders to...
Time to Retire Outdated Manual Underwriting Processes
BLOG VIEW: The introduction of an advanced, automated and comprehensive platform for underwriting a loan is long overdue.
In an age when digitization and automation...
Brokers Should Launch NMLS Renewal Process Well in Advance
BLOG VIEW: Many professionals in the financial sector in the U.S. must get licensed and maintain their operating rights via the Nationwide Multistate Licensing...
Jorge Ponce: Abundance of Data is ‘Catalyst For Change’ in Mortgage
PERSON OF THE WEEK: From lead generation to digital point-of-sale to appraisal to automated underwriting to digital closing, technology is completely changing the mortgage...
Rick Mount: Technology Cannot Replace Human Interaction in the Mortgage Process
PERSON OF THE WEEK: Technology, in particular automation, is completely changing the mortgage industry - in most ways for the better. But will the...
Steven Usserey: Compliance Technology is the ‘Guard at the Gate’
PERSON OF THE WEEK: Steven Usserey is vice president of regulatory compliance for IndiSoft, a provider of compliance software to the mortgage industry.
MortgageOrb recently...
Byron Marshall: ‘Customer Journey Mapping’ Delivers Deep Insights for Mortgage Companies
PERSON OF THE WEEK: As far as the mortgage lifecycle goes, 30 years is a long “journey,” but as many mortgage lenders are learning,...