Playing to Strengths, Positioning Your Loan Officers For Success
BLOG VIEW: Loan officers are a cornerstone of the mortgage industry, fulfilling an important, specialized role in the loan process. The most successful lenders...
Elisha Werner: How Servicers Can Manage the Increase in Call Center Volume
PERSON OF THE WEEK: With more than 4 million homeowners now in COVID-19 forbearance plans and delinquencies on the rise, mortgage servicer call centers...
Tips for Working with Self-Employed Borrowers
(Editor's note: Information in this article is subject to change as the GSEs continue to update requirements.)
BLOG VIEW: According to Pew Research, about 16...
Elly Leonida: Mortgage Servicers Must Stay Prepared For Rising Flood Risk
PERSON OF THE WEEK: The risk of flooding continues to rise for U.S. residential properties - with 2019 being one of the wettest years...
Listy Limon: Diversity a Key Component of Success in the Mortgage Market
PERSON OF THE WEEK: The glass ceiling has been shattered and women now make up a significant - and growing - share of the...
A Holistic View of the Lending Process
BLOG VIEW: Over the past few years, mortgage visionaries have had many reasons to begin looking at the mortgage origination process in new ways....
Garrett Mays: For AMCs, Constant Change is the Biggest Challenge
PERSON OF THE WEEK: Appraisal management companies face a slew of operational challenges - keeping up with ever-changing laws and regulations on the federal,...
Mortgage Losses Due to COVID-19 a Major Investor Concern
BLOG VIEW: In three months investor concern for mortgage losses went from distant thought to major valuation worry.
An unprecedented virus spread has driven U.S....
Noerena Limón: Hispanic Housing Market Poised to Pick Up Where it Left Off
PERSON OF THE WEEK: Prior to the COVID-19 crisis, the Hispanic housing market was seeing significant year-over-year growth. According to the National Association of...
Joe Welu: Communication with Customers All the More Critical During COVID-19 Crisis
PERSON OF THE WEEK: The COVID-19 crisis has resulted in a watershed moment for the mortgage industry in which providing a completely contactless, technology-driven,...
From Forbearance to Post-Forbearance: How to Make the Process More Effective
BLOG VIEW: The world can change in an instant. At the beginning of the year, mortgage foreclosures and delinquencies were at an all-time low....
Susan Sullivan: How to Keep Remote Workers Engaged
PERSON OF THE WEEK: The COVID-19 crisis has put a serious damper on the mortgage market but recent reports show that a rebound could...
Are Lenders Prepared For Potential Wave of HELOCs?
BLOG VIEW: If your institution provides home equity lines of credit (HELOC)s, now is the time to be proactive, not reactive. Due to the...
Grant McFarland: Why Lenders Must Invest in Employee Professional Development
PERSON OF THE WEEK: In the mortgage origination business, keeping employees motivated and engaged with their jobs is critical to a lender’s success.
So what...
Mitigating Portfolio Risk and Increasing Operational Efficiency During Economic Volatility
BLOG VIEW: Navigating the current market environment is posing challenges for all industries. In the case of mortgage servicers, the focus must now be...
Slowing Technology Churn Begins with Understanding the Borrower Experience
PERSON OF THE WEEK: A mere 17% of consumers return to the same lender to originate or refinance their next mortgage, reports the Mortgage...
Building Relationship Currency: A Loan Officer’s Guide to Becoming a Mentor, Counselor and Strategist
BLOG VIEW: Fear and uncertainty - these are the buzzwords defining the mortgage industry and the world at large right now. As mortgage and...
Camillo Melchiorre: COVID-19 Crisis is ‘Horrific Scenario’ for Mortgage Servicers
PERSON OF THE WEEK: The COVID-19 crisis and subsequent passage of the CARES Act has resulted in a deluge of mortgage forbearance requests that...
Brad Sivert: Most iBuying Has ‘Completely Paused’ in Response to Pandemic
PERSON OF THE WEEK: Tavant is a high-tech engineering and thought leadership firm that develops digital lending technologies.
The company recently announced it is expanding...
Brian Lynch: Amidst Refinancing Boom and Reduced Interest Rates, Institutions Use Financial Data to...
PERSON OF THE WEEK: Brian Lynch is the president of Irvine, Calif-based Advantage Systems, a provider of accounting and financial management tools for the...