Barry Hays: Servicers Must Reinvent Their Call Centers For Multichannel Millennials
PERSON OF THE WEEK: If you’re a mortgage servicer, you can safely assume that live phone communications with borrowers will become much less prevalent...
Michael Wojcik: Appraisers Concerned About Growing Use Of Data And Analytics
Appraisers are concerned about the technology movement, including the use of big data and analytics, and how that might impact their careers in the future.
Bob Dougherty: Data-Driven LOS Will Gain Favor Among Mortgage Lenders
PERSON OF THE WEEK: The loan origination system (LOS) is the core system and "workhorse" of any mortgage software ecosystem. These central software applications...
Rida Sharaf: Evolution Of REO Asset Management Drives Need For Deep Expertise
PERSON OF THE WEEK: Although it is true that the inventory of real estate owned (REO) properties has dropped nearly to pre-recession levels -...
Carlos Sa: Building Your Own Lending System Offers Many Benefits
PERSON OF THE WEEK: Although most mortgage lenders use "best of breed" or "out of the box" loan origination systems (LOS) from the top...
Linn Cook: An Open LOS Gives Lenders Flexibility Today And Tomorrow
PERSON OF THE WEEK: Mortgage lenders everywhere are upgrading to e-mortgage capabilities, which means they are moving away from the traditional paper-based processes of...
Bob Jennings: In Mortgage, Automated Compliance Is The Only Way To Go
PERSON OF THE WEEK: Bob Jennings is CEO of ClosingCorp, a provider of residential real estate closing cost data and technology. MortgageOrb recently interviewed...
Sanjeev Dahiwadkar: Trump’s ‘Two For One’ Order Creates Regulatory Murkiness
PERSON OF THE WEEK: The Trump administration's executive order requiring federal regulatory bodies to eliminate two existing regulations for every new one they enact...
Paul Wetzel: E-Mortgage Adoption Means Lenders Must Focus On Security
PERSON OF THE WEEK: The e-mortgage has been evolving for several years now, and the mortgage industry is very close to achieving a true,...
Sean Hennessey: What Mortgage Professionals Need To Succeed
PERSON OF THE WEEK: Sean Hennessey is a Maryland-based vice president for Embrace Home Loans, a nationwide mortgage lender that has been in business...
Michael Vitali: Now Is Not The Time To Relax On QC
PERSON OF THE WEEK: When it comes to the potential for regulatory rollback under the Trump administration, there are myriad possibilities. But, should the...
Susan Portnoy: Q4 Is The ‘Super Bowl’ Of Real Estate Tax Season
PERSON OF THE WEEK: The fourth quarter is always a busy time of year for real estate tax matters - especially for mortgage servicers...
David Isljamovski: Mortgage Industry Becoming More Multi-Generational
PERSON OF THE WEEK: David Isljamovski recently returned to the mortgage business after a 10-year hiatus and now serves as national business development manager...
Garnet Kanouse: Expect Prime Jumbo Volume To Fall In 2017
PERSON OF THE WEEK: Thanks to tighter credit, the jumbo mortgage market did quite well in 2016. But there are a number of misconceptions...
Jim McGurer: The Challenges Of Properly Tracking Property Tax Payments
PERSON OF THE WEEK: How do servicers accurately keep track of whether local property taxes are being paid on the assets in their portfolios? Simple: They use one of any number of tax reporting services.
Jeff Weinstock: MISMO Allows For ‘Consistent Experience’ In The Mortgage Process
PERSON OF THE WEEK: For nearly 33 years, Dallas-based Financial Industry Computer Systems Inc. (FICS) has been providing flexible, comprehensive residential and commercial technology...
Camillo Melchiorre: When It Comes To Loan Mods, Collaboration Is Critical
PERSON OF THE WEEK: HLP, formerly known as Hope LoanPort, is a nonprofit that offers a Web-based communications platform that is used by many...
Barry Hays: Intelligent Personal Assistants Will Play Larger Role In Mortgage Servicing
PERSON OF THE WEEK: Barry Hays is co-founder and senior vice president of TeleVoice, a provider of contact center technology to the mortgage servicing...
Brenda Jarvis: How The Game Has Changed In Retail Mortgage
PERSON OF THE WEEK: Brenda Jarvis is vice president of national retail lending for MiMutual Mortgage, a privately held retail and wholesale non-depository mortgage...
Frank Virga: Educating Millennials On The Home Buying Process
PERSON OF THE WEEK: Frank Virga is a New York-based senior loan officer for Embrace Home Loans, a direct lender for Fannie Mae and...