Harry Gardner: RON Has Evolved From a ‘Nice-to-Have’ to ‘Must-Have’ Technology
For decades the mortgage industry has moving toward the day when the entire mortgage process is completely digital - that is to say, online...
Jim McDonald: Lenders Must Focus on the Customer Experience
PERSON OF THE WEEK: With purchase volume expected to increase in the second half, mortgage lenders must stay focused on improving the customer experience,...
Dan Sogorka: Servicers Must Balance Human Touch with Self-Service Options
PERSON OF THE WEEK: Although the share of mortgages in COVID-19-related mortgage forbearance plans has been gradually decreasing in recent weeks, there are, nonetheless,...
Elisha Werner: How Servicers Can Manage the Increase in Call Center Volume
PERSON OF THE WEEK: With more than 4 million homeowners now in COVID-19 forbearance plans and delinquencies on the rise, mortgage servicer call centers...
Elly Leonida: Mortgage Servicers Must Stay Prepared For Rising Flood Risk
PERSON OF THE WEEK: The risk of flooding continues to rise for U.S. residential properties - with 2019 being one of the wettest years...
Listy Limon: Diversity a Key Component of Success in the Mortgage Market
PERSON OF THE WEEK: The glass ceiling has been shattered and women now make up a significant - and growing - share of the...
Garrett Mays: For AMCs, Constant Change is the Biggest Challenge
PERSON OF THE WEEK: Appraisal management companies face a slew of operational challenges - keeping up with ever-changing laws and regulations on the federal,...
Noerena Limón: Hispanic Housing Market Poised to Pick Up Where it Left Off
PERSON OF THE WEEK: Prior to the COVID-19 crisis, the Hispanic housing market was seeing significant year-over-year growth. According to the National Association of...
Joe Welu: Communication with Customers All the More Critical During COVID-19 Crisis
PERSON OF THE WEEK: The COVID-19 crisis has resulted in a watershed moment for the mortgage industry in which providing a completely contactless, technology-driven,...
Susan Sullivan: How to Keep Remote Workers Engaged
PERSON OF THE WEEK: The COVID-19 crisis has put a serious damper on the mortgage market but recent reports show that a rebound could...
Grant McFarland: Why Lenders Must Invest in Employee Professional Development
PERSON OF THE WEEK: In the mortgage origination business, keeping employees motivated and engaged with their jobs is critical to a lender’s success.
So what...
Slowing Technology Churn Begins with Understanding the Borrower Experience
PERSON OF THE WEEK: A mere 17% of consumers return to the same lender to originate or refinance their next mortgage, reports the Mortgage...
Camillo Melchiorre: COVID-19 Crisis is ‘Horrific Scenario’ for Mortgage Servicers
PERSON OF THE WEEK: The COVID-19 crisis and subsequent passage of the CARES Act has resulted in a deluge of mortgage forbearance requests that...
Brad Sivert: Most iBuying Has ‘Completely Paused’ in Response to Pandemic
PERSON OF THE WEEK: Tavant is a high-tech engineering and thought leadership firm that develops digital lending technologies.
The company recently announced it is expanding...
Brian Lynch: Amidst Refinancing Boom and Reduced Interest Rates, Institutions Use Financial Data to...
PERSON OF THE WEEK: Brian Lynch is the president of Irvine, Calif-based Advantage Systems, a provider of accounting and financial management tools for the...
Robert Tyler-Cook: Three Things to Consider When Hiring Branch Managers
PERSON OF THE WEEK: What qualities should mortgage lenders look for when hiring branch managers?
To find out, MortgageOrb recently interviewed Robert Tyler-Cook, senior vice...
Keith Guenther: Reflecting on 30 Years in the Mortgage Industry
PERSON OF THE WEEK: Keith Guenther, founder and CEO for Lake Forest, Calif.-based USRES and its wholly owned subsidiary, RES.NET, has been working in...
Tim Von Kaenel: Listen to LOs when Selecting Mortgage Origination Platform
PERSON OF THE WEEK: Today’s digital loan origination systems and point-of-sale solutions have revolutionized how consumers apply for mortgages.
These systems sport automated underwriting and...
Dave Worrall: 2019 Was Supposed to Be Quiet
PERSON OF THE WEEK: Dave Worrall is president of subservicer LoanCare, a ServiceLink company. In this role, Dave oversees the overall operations and strategies...
Sara Nakae: Mortgage Lenders Must Shift to Meet Borrower Demands
PERSON OF THE WEEK: Whether they are buying a product or a service, consumers today expect the process to be seamless and, when appropriate,...