Brian Lynch: Lenders Must Also Focus on User Experience For Employees
PERSON OF THE WEEK: When it comes to the user experience, mortgage lenders and their software partners are almost entirely focused on the borrower...
Frederick Townes: Lenders Must Do More to Build Brand Loyalty
PERSON OF THE WEEK: How important is it for mortgage lenders to invest in mortgage technology, considering that the mortgage process, in a high...
Linda Aparo: Missing, Defective Lien Releases are an ‘Epidemic’
PERSON OF THE WEEK: Lien release has always been a problematic area for mortgage lenders and title companies. With alarming frequency, lien releases are...
Jeff Leinan: Wholesale Lenders Facing Intense Competition
PERSON OF THE WEEK: The wholesale mortgage market has always been competitive, but now that refinances are down and purchase loans represent about 70%...
Mason Whitehead: Mortgage Lenders Can’t Compete on Rates Alone
PERSON OF THE WEEK: As we’ve seen time and time again, mortgage rates can have a huge impact on home buyer sentiment. In general,...
Janina Woods: Most Servicers ‘Not Prepared’ For Spike in Defaults
PERSON OF THE WEEK: With delinquencies and foreclosures at pre-crisis lows, many mortgage servicers have - as would be expected - thinned out their...
Greg Holmes: Application Fraud Has Never Been More Difficult to Commit
PERSON OF THE WEEK: Automated asset and income verification services are proving to be a God-send for the mortgage industry. Not only do these...
Sherri Carr: Commercial Servicing Software Must be Flexible and Scalable
PERSON OF THE WEEK: From selecting the proper technology to meeting strict investor reporting requirements to deciding on payment options and more, commercial mortgage...
Denis Brosnan: Disaster Relief Strategies for Mortgage Servicers
PERSON OF THE WEEK: The hurricanes and wildfires of 2018 are stark reminders that U.S. residential properties are at increasing risk of natural disasters...
Tiffany Malm: REO Market Has Seen Significant Change Since Great Recession
PERSON OF THE WEEK: The housing finance industry has undergone a complete transformation since the financial crisis struck in 2008 and how REO properties...
Gena Roach: Mobile Optimized Websites Versus Mobile Apps
PERSON OF THE WEEK: To cut operating costs, stay competitive and deliver an outstanding borrower experience, it has become imperative for mortgage lenders to...
Jorge Ponce: Abundance of Data is ‘Catalyst For Change’ in Mortgage
PERSON OF THE WEEK: From lead generation to digital point-of-sale to appraisal to automated underwriting to digital closing, technology is completely changing the mortgage...
Rick Mount: Technology Cannot Replace Human Interaction in the Mortgage Process
PERSON OF THE WEEK: Technology, in particular automation, is completely changing the mortgage industry - in most ways for the better. But will the...
Steven Usserey: Compliance Technology is the ‘Guard at the Gate’
PERSON OF THE WEEK: Steven Usserey is vice president of regulatory compliance for IndiSoft, a provider of compliance software to the mortgage industry.
MortgageOrb recently...
Byron Marshall: ‘Customer Journey Mapping’ Delivers Deep Insights for Mortgage Companies
PERSON OF THE WEEK: As far as the mortgage lifecycle goes, 30 years is a long “journey,” but as many mortgage lenders are learning,...
Jon Dipre: Why SOC Compliance is Important For Mortgage Software Providers
PERSON OF THE WEEK: Most mortgage lenders and servicers are already familiar with SOC (Systems and Organization Control) reports and their value in vetting...
Aaron Lynch: Single-Vendor Approach to Mortgage Software Has its Advantages
PERSON OF THE WEEK: It’s a question that constantly nags mortgage executives and their IT teams: Is it better to go with a “single-vendor”...
Bob Jennings: Geography Drives Wide Variances in Closing Costs
PERSON OF THE WEEK: Bob Jennings is CEO of ClosingCorp, a provider of residential real estate closing cost data and technology for the mortgage...
Harry Gardner: E-Signatures Have Bright Future in the Mortgage Industry
PERSON OF THE WEEK: The electronic signature is now a standard part of the mortgage experience. Most, if not all mortgage lenders now support and...
Maria Moskver: FHFA’s Preferred Language Rule Needs Better Translation
PERSON OF THE WEEK: Last year the the Federal Housing Finance Agency (FHFA) passed its Preferred Language Rule which requires mortgage lenders to add a preferred language...